Frequently Asked Questions
Everything you need to know about your musical journey with Enya.
What is the typical shipping time for an Enya instrument?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery can take 10-20 business days depending on your location and local customs.
What is your return policy if I am not satisfied?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your instrument, you can return it in its original condition and packaging for a full refund or exchange.
Do Enya instruments come with a warranty?
Yes, all our instruments come with a one-year limited warranty that covers manufacturing defects in materials and workmanship from the date of purchase.
Are the carbon fiber instruments affected by temperature or humidity?
One of the greatest benefits of our carbon fiber series is their durability. Unlike traditional wood, they are highly resistant to temperature changes and humidity, making them perfect for travel and outdoor play.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Shop Pay Installments.
Do your ukuleles and guitars come with accessories?
Most of our instrument bundles include a premium gig bag, tuner, strap, spare strings, and picks to ensure you have everything you need to start playing immediately.